Refund policy

At Saffire, customer satisfaction is not just a promise—it is a cornerstone of our business philosophy. We believe in offering only the finest and most authentic fragrance products, and we aim to deliver an unparalleled experience from purchase to delivery. However, in the rare event that you are not fully satisfied, we have a comprehensive return and refund policy to protect your interests.

🧾 Return Eligibility Criteria

You may request a return under the following strictly enforced conditions:

  • The product must be returned within 3 calendar days from the date of delivery.

  • The returned product must be unused, unopened, and in its original packaging, with all seals, tags, and protective layers intact.

  • You must retain and provide a valid receipt or proof of purchase from Saffire’s official channels.

✅ Valid Reasons for Return

Saffire accepts returns only for the following justifiable reasons:

  • The item delivered was damaged, broken, or leaking at the time of delivery.

  • You received the wrong product, quantity, or variant.

  • The product was found to be expired, tampered with, or otherwise compromised upon delivery inspection.

❌ Items That Are Not Eligible for Return

To maintain the highest standards of hygiene and quality assurance, returns are not accepted in the following cases:

  • If the fragrance product has been opened, sprayed, or used.

  • If the product is returned after the 3-day eligibility window.

  • If the item has been damaged due to customer mishandling.

  • If there is no proof of purchase or invoice.

🔁 Return Procedure

To initiate a return, kindly follow this process:

  1. Contact our customer service team via email at infosaffireofficial@gmail.com or WhatsApp at 0321-3166498 within 3 days of receiving your order.

  2. Share your order number, reason for return, and clear images of the product (including packaging, invoice, and issue).

  3. Once verified, our support team will approve the return and guide you through the return courier process.

  4. Customers are responsible for the cost of return shipping unless the error is attributable to Saffire’s operational side (e.g., wrong or damaged item sent).

💰 Refund Policy

  • Once the returned item is received and inspected at our facility, we will notify you via email or WhatsApp regarding the status of your refund.

  • If approved, refunds will be processed within 7–10 business days.

  • Refunds will be made via bank transfer or to your original method of payment (as applicable).

  • Shipping and handling fees are non-refundable, unless the return is due to our mistake.